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Bridging the Gap offers confidentiality to its clients. Nothing
learned by Bridging the Gap from clients including the fact of their
visit, will be passed on to anyone outside of the organisation without
their express permission.
* In cases where there is a danger to yourself or others, particularly
where children are involved, staff will be required to break confidentiality.
Please consider this before discussing sensitive and private information.
* Our clients have the right to see what we have written in their
files and may add to them in the presence of a worker. Access will
also be made available to any electronic records.
* Files are stored in a locked cabinet. Files will be kept for 5
years (or until the end of the project), at which point they will
be shredded.
* With regard to Occupational Testing, individuals are entitled
to withdraw consent for data processing (including requesting that
processing of data for direct marketing purposes is stopped/not
commenced).
* All test results will be securely held and will not be made available
to anyone other than an authorised test user.
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No decision significantly affecting an individual is based solely
on the processing of personal data by automatic means. Clients have
the right to request ‘human intervention’.
* Clients are entitled to claim compensation for damage and, under
some circumstances, damage and distress caused by any breach of
The Data Protection Act 1998 (1984).
* Clients offering feedback to Bridging the Gap are not under any
obligation to identify themselves.
* For more details, please ask for a full copy of our Confidentiality
Policy.
* All personal information recorded by BtG will follow the principles
of Good Information Handling outlined in The Data Protection Acts
1998 (1984).
* Clients are entitled to follow the BtG Complaints Procedure (BtG004)
if they feel that any of the above policies are broken.
* We welcome your comments on improvements to our confidentiality
practice.
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