News About BtG Welcome to the Bridging the Gap Website Business & Partnerships BtG & Clients Contact Us links Downloads Business & Partnerships Home Home News About BtG Welcome to the Bridging the Gap Website Business & Partnerships BtG & Clients Contact Us links Downloads Business & Partnerships Home Home
 
Confidentiality Agreement
* Bridging the Gap offers confidentiality to its clients. Nothing learned by Bridging the Gap from clients including the fact of their visit, will be passed on to anyone outside of the organisation without their express permission.

* In cases where there is a danger to yourself or others, particularly where children are involved, staff will be required to break confidentiality. Please consider this before discussing sensitive and private information.

* Our clients have the right to see what we have written in their files and may add to them in the presence of a worker. Access will also be made available to any electronic records.

* Files are stored in a locked cabinet. Files will be kept for 5 years (or until the end of the project), at which point they will be shredded.

* With regard to Occupational Testing, individuals are entitled to withdraw consent for data processing (including requesting that processing of data for direct marketing purposes is stopped/not commenced).

* All test results will be securely held and will not be made available to anyone other than an authorised test user.

* No decision significantly affecting an individual is based solely on the processing of personal data by automatic means. Clients have the right to request ‘human intervention’.

* Clients are entitled to claim compensation for damage and, under some circumstances, damage and distress caused by any breach of The Data Protection Act 1998 (1984).

* Clients offering feedback to Bridging the Gap are not under any obligation to identify themselves.

* For more details, please ask for a full copy of our Confidentiality Policy.

* All personal information recorded by BtG will follow the principles of Good Information Handling outlined in The Data Protection Acts 1998 (1984).

* Clients are entitled to follow the BtG Complaints Procedure (BtG004) if they feel that any of the above policies are broken.

* We welcome your comments on improvements to our confidentiality practice. 

This document was last updated on 30th December 2002. It is reviewed annually in line with relevant legislation including The Data Protection Act 1998 (1984).





How to contact us.


Initial contact should be made via the main office by telephone or through referral by another support organisation.

Once initial assessment has taken place, any further contact should be made directly to your assigned Community Support Worker, who will have informed you of the best way to keep in touch. Initial contact details:

Bridging the Gap, Brunswick Court, Brunswick Square, Bristol,
BS2 8PE

Tel: (0117) 970 5820,
Fax: (0117) 942 6763,

Email:
contact@bridging.org.uk