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Complaints Procedure

Bridging the Gap aims to provide all of our clients with the best information, advice, guidance and support for his or her personal circumstances. If you are unhappy with any aspect of the service you have received form Bridging the Gap you should follow the complaints procedure outlined below.

 

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How to contact us.


Initial contact should be made via the main office by telephone or through referral by another support organisation.

Once initial assessment has taken place, any further contact should be made directly to your assigned Community Support Worker, who will have informed you of the best way to keep in touch. Initial contact details:

Bridging the Gap, Brunswick Court, Brunswick Square, Bristol,
BS2 8PE

Tel: (0117) 970 5820,
Fax: (0117) 942 6763,

Email:
contact@bridging.org.uk