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BtG & Clients 
The purpose of Bridging the Gap is to provide a service to its clients.  We do this in a variety of ways, but every aspect of the project is focussed on this one main objective.
As a client focussed organisation, we are dedicated to getting positive results for all of our clients.  This, of course, is not always possible as we are only able to support and assist people as much as they want to succeed in their own goals.  The way we view our service is that we should be ready to support people at the time they need our support.

Our support is wide ranging, we operate in a flexible fashion which can be adapted to suit the needs of the individual.  Our Community Support Workers meet up with clients near to their homes to discuss the issues and to look at a plan of action.  This action planning has been devised to structure both the support required from BtG and the actions that the clients needs to take.  The amount of emphasis placed on the client will depend on the judgement of their support worker, who will take into account the abilities and circumstances of the individual.

Many of our clients have some idea of what they want to do before approaching us, some have a clear idea of a career they are interested in, others are more focussed on training as a means to an end, while some have little or no idea about where they want to be.  All of our workers are highly experienced and qualified to offer advice and to assist our clients in their decisions making process.  Again, the level to which they are required to do so will depend on the individual's needs.

All clients that BtG work with must be facing some sort of barrier to gaining employment.  The groups of people with whom we are able to work is set out in our Eligability Criteria page.  These groups of people have been decided upon through research undertaken by the European Social Fund and through an understanding of local needs.  Unfortunately, there are some people who really need support to overcome barriers who do not fit into any of the criteria we work to.  In these cases we will recommend alternative sources of support.  We also work closely with many other support organisations, funding bodies and community groups in an attempt to ensure that gaps in provision are filled and that support is available for everybody needing it.

If you would like to have a look at some examples of clients who have benefited from Bridging the Gap support please click here to go to our Client Profiles page.

There are a number of policies and procedures which we adhere to regarding work with our clients. 

You can view some of these by clicking on the following links:

Statement of Service

General Parameters

In-Work Support

Networking Policy

Complaints Procedure

Confidentiality Agreement

Referral Policy




 





How to contact us.


Initial contact should be made via the main office by telephone or through referral by another support organisation.

Once initial assessment has taken place, any further contact should be made directly to your assigned Community Support Worker, who will have informed you of the best way to keep in touch. Initial contact details:

Bridging the Gap, Brunswick Court, Brunswick Square, Bristol,
BS2 8PE

Tel: (0117) 970 5820,
Fax: (0117) 942 6763,

Email:
contact@bridging.org.uk